<strong>Ombudsmen</strong><BR><BR><strong>An Ombudsman is a person who can investigate and resolve disputes between people &amp; government. This is a free service.</strong><BR><BR><strong>Australian Financial Complaints Authority</strong><br>Tel: 1800 931 678<br>Email: <a href="mailto:info@afca.org.au">info@afca.org.au</a><br>Web: <a href="https://www.afca.org.au/" target="_blank" rel="noopener noreferrer">https://www.afca.org.au/</a><br>Hours: 9:00am-5:00pm AEST/AEDT weekdays<br>Find us on Facebook<BR><BR><strong>Commonwealth Ombudsman</strong><br>Tel: 1300 362 072<br>Web: <a href="http://www.ombudsman.gov.au" target="_blank" rel="noopener noreferrer">www.ombudsman.gov.au</a><br>Hours: 10.30am - 3pm Monday-Friday except public holidays.<BR><BR><strong>Energy &amp; Water Ombudsman NSW (EWON)</strong><br>Tel: 1800 246 545<br>Web: <a href="http://www.ewon.com.au" target="_blank" rel="noopener noreferrer">www.ewon.com.au</a><br>Hours: Monday to Friday 9am-5pm excluding public holidays.<br>The Energy &amp; Water Ombudsman NSW (EWON) provides a&nbsp;<strong>free, fair and independent</strong>&nbsp;dispute resolution scheme for consumers and small business who are experiencing difficulties with their electricity and gas customers in NSW, and some water customers.<br>EWON can investigate a wide range of complaints, including:<ul>  <li>disputed accounts, high bills and contracts</li>  <li>debts, arrears and payment plans</li>  <li>disconnection or restriction of supply</li>  <li>actions of a provider that affect your property</li>  <li>reliability and quality of supply</li>  <li>marketing practices&nbsp;and transfer issues</li>  <li>poor customer service</li>  <li>concealed leaks …….to name a few</li></ul><br>EWON can also assist community organisations with speakers, consumer articles and resources for events.<br>Please do not hesitate to contact <a href="mailto:community@ewon.com.au" target="_blank" rel="noopener noreferrer">community@ewon.com.au</a><BR><BR><strong>Fair Work Ombudsman</strong><br>Tel: 13 13 94<br>Web: <a href="http://www.fairwork.gov.au" target="_blank" rel="noopener noreferrer">www.fairwork.gov.au</a><br>Hours: 8am-5.30 pm Monday-Friday except public holidays.<BR><BR><strong>Ombudsman New South Wales</strong><br>Tel: 1800 451 524<br>Email: <a href="mailto:nswombo@ombo.nsw.gov.au">nswombo@ombo.nsw.gov.au</a><br>Web: <a href="http://www.ombo.nsw.gov.au" target="_blank" rel="noopener noreferrer">www.ombo.nsw.gov.au</a><br>Hours: 9am-5pm Monday-Friday except public holidays.<BR><BR><strong>Private Health Insurance Ombudsman</strong><br>Tel: 1300 362 072<br>Web: <a href="http://www.ombudsman.gov.au" target="_blank" rel="noopener noreferrer">www.ombudsman.gov.au</a><br>Hours: 9am-5pm Monday-Friday except public holidays.<BR><BR><strong>Telecommunications Industry Ombudsman</strong><br>Tel: 1800 062 058<br>Web: <a href="http://www.tio.com.au" target="_blank" rel="noopener noreferrer">www.tio.com.au</a><br>Hours: 9:00am to 5pm Monday to Friday